Account and data deletion

If you have an account in the Lyncat Niu app or portal, you can request deletion of your account and associated data at any time. Here we explain how to do it and what it involves.

1. How to request it

You can delete your account directly from the app (Profile → «Delete account»). You can also request it by sending an email to hola@lyn.cat from the address linked to your account (or stating it), with the subject «Account deletion». We will confirm receipt and, if there is reasonable doubt about your identity, we may ask you to verify it before proceeding.

2. What data is deleted

• Your login account (identifier and credentials).
• Your family profile: name, phone and profile photo.
• The device identifiers used for push notifications.
• The links between your account and the centre or your children within the service.

3. What data is retained and why

Pupil data (reports, activities, photos, etc.) is controlled by the educational centres; Startcat processes it as a processor. That data, and any information the law requires us to keep (for example, for tax obligations or to defend legal claims), will be retained for the corresponding legal period, duly blocked, and then deleted. Because the centre is the controller, your request may be coordinated with it.

4. Timeline

We will handle your request without undue delay and, at the latest, within one month of receiving it. This period may be extended under the GDPR if the complexity requires it, in which case we would inform you.

5. Contact

For any question about this process, write to us at hola@lyn.cat.